Related Questions
Answers to common questions about iehc products, ordering, certifications, and technical support for industrial remote controls, control handles, and electric chain hoists.
Are you a trading company or a manufacturer?
We are a production-oriented company that integrates industry and trade, established in 2003. We manufacture our own products in our 1,500 sqm facility in Yueqing, Zhejiang.
Where is your factory located?
Our factory is located in Gaoyuan Village, Liushi Town, Yueqing City, Wenzhou City, Zhejiang Province, China. You are welcome to visit.
How many years has your company made this kind of equipment?
Our company was founded in 2003 and has 23 years of mature technology and experience to date.
How many employees do you have?
We have 50+ employees across manufacturing, R&D, sales, and administration.
How many production lines in your factory?
We operate multiple production lines across our 1,500 sqm facility with 20+ sets of production and testing equipment.
What pre-sale services do you offer?
We provide product recommendations based on your requirements, free sample testing, and custom logo/product design services.
What after-sales services do you offer?
We provide product replacement and return services, technical support, and responsive customer service.
Do you have detailed and professional installation manuals?
Yes, we provide installation manuals, wiring diagrams, and technical documentation with our products.
How do you pack the equipment?
We use standard export packaging suitable for safe transit. Custom packaging for OEM orders is available.
Do you provide free spare parts?
Please contact us for spare parts policies.
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